(Updated 14th April 2020) - Measure taken to provide more accurate estimates
We have updated our delivery estimates which can be found on any product page to reflect this change.
Opting for proof required option will affect these delivery times as we will not send your order out until we receive your approval.
Delivery to United States
You will receive an order confirmation email after ordering which will include a summary of your purchase(s) and of the information you entered at checkout. Please do ensure that you type your email address in correctly otherwise you will not get this confirmation. If you notice that you have incorrectly typed in your email address please email us with the time you placed the order and your name so that we can locate your order.
All our products are sent from our studio in UK and the estimated delivery date is displayed on every product page just above the add to cart button. Customs delays are beyond our control but on average these have included within our estimated delivery dates. If you needed a more precise delivery date, we suggest you contact us/go for our express shipping option.
Returns and Exchanges
There are a few important things to keep in mind when returning a product you purchased. You can return unwanted items by post within 14 days of receipt of your goods.
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from Us.
- Please email us if you have a problem and we may be able to rectify it
- Personalised products cannot be returned/refunded unless there is a fault
Ship your item back to Us
Please contact us by email (email@example.com) and we will provide you with the return address and information on how to return your product.
Please note that all orders are sent from the United Kingdom and the customer is liable for any duty/taxes. As of March 10, 2016 there are no import duty or taxes due on US shipments from the United Kingdom up to a value of $800. This may change in the future so double check before ordering.